Purchasing Information and Terms

About Us

www.forever-natural.co.uk is a trading name of Forever Natural UK LTD. We are distributors of quality, ecological personal care and household products. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@forever-natural.co.uk

Our Contact details:

VAT Number: 81 3550 648 Registered in England, company registration number: 4760688. Registered Address, as above

Our normal hours of business are 9am to 4pm Monday to Friday. Outside of these times it is best to email us.

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Order Acceptance

When an e-mail confirmation of your order is received, this is to indicate that we have received your order - it is not an order acceptance. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.

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Credit Card Security

We use PayPal for online payments and, therefore, never see your credit card details.

Please note: Your credit card or bank statement transaction will show "PAYPAL *FOREVER " as the merchant.

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Delivery Time and Shipping Method

Standard Delivery UK:

FREE for all orders over £40.

Single item under 200g - £2.00
From 200g to 2kg - £4.50
2kg and over - £6.00
Delivery time: Estimated 3-5 working days.

Next day delivery UK:

Next day delivery: £6 (regardless of weight).

FREE for all orders over £40.

A signature will be required on receipt.

For orders placed before 2pm Monday - Thursday.

This service is available for UK (Mainland) deliveries only and orders must be placed before 2pm to ensure delivery for the next working day. After 2pm orders will be shipped the following working day.

Orders for next day delivery placed on Friday will be delivered on Monday and orders placed on Saturday and Sunday will be delivered on Tuesday.

EU and Ireland Deliveries:

£10.00 on all orders under £150 in value. FREE for orders over £150.

Delivery time: Estimated 7-10 days from dispatch.

Deliveries to other countries:

£15 on all orders under £150 in value. FREE for orders over £150.

Delivery time: Estimated 14-21 days from dispatch.

Any customs or import duties charged once the parcel reaches its destination country must be paid by the recipient of the parcel. We have no control over these charges and are unable to tell you what these costs would be.

Reasonable allowance should be made for orders made during busy sale periods and over national holidays.

Please note all delivery times are subject to product availability and credit card authorization. Delivery times are an estimate only and can not be guaranteed due to unforeseen circumstances.

UK refers to the UK, Channel Islands and Northern Island.

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VAT, Taxes and Duties

VAT at the current rate applies to all orders dispatched for delivery within the UK and will also be charged on any EU order where we do not have the customer's VAT number.

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Back Orders

If any of your ordered items are not in stock, we will contact you immediately. You will always be emailed or called with details to ensure that you are kept up to date with the progress of your order.

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Privacy Policy

The Information We Need and How We Use It

Forever Natural UK Ltd. does not disclose buyers' information to third parties.

When you order from us or make an enquiry, we will require your name, address, e-mail address, phone number and other similar information to enable us to process your request, notify you of acceptance of orders and deliver the goods ordered.

We may, unless you tell us not to, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

As part of our efforts to ensure that you are aware of the latest developments and offers, we would like to use this information to advise you of new products, special offers or changes to our site. If you would like to receive this information, please indicate your preference when placing your order. You may "un-subscribe" at any time - just send an email to info@forever-natural.co.uk. Please ensure that you notify us of your preference for each e-mail address that you may have given to us.

Cookies

Cookies are used on this web site

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Returns Policy

Your right to Cancel

If for any reason you are not satisfied with the product(s) you have bought from us, please contact us straight away. In any case, this must be within 7 days of receipt.

For health and safety reasons, unless faulty, we are unable to accept the return of any goods where the packaging has been opened.

Please also enclose a letter explaining why you wish to return the product(s) and we will refund you in full within 28 days of the receipt of your returned order.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. For faulty items, the cost of returned postage will be refunded to you.

To return any products to us, please:

• 1. Make sure to tell us whether you want an Exchange or Refund.
• 2. We recommend that you obtain proof of posting since we cannot be responsible for packages lost in transit.
• 3. Pack the items safely, enclose the invoice and send it back to:

Please contact us before you return goods so we can advise you first.